International Shipping Info
WHAT COUNTRIES DO YOU SHIP TO?
We're excited to serve a broad range of international destinations, including China, Hong Kong, Macau, Singapore, Malaysia, Japan, South Korea, Australia, New Zealand, the United States, Canada, European regions (UK, France, Germany, Italy, Netherlands, Spain, Austria), and South Africa.
For areas serviced by other postal services, please reach out to our customer support for more information. If you need expedited shipping via EMS (typically 3-7 days delivery for most areas), please contact us for a quote, otherwise we will ship your goods via the following default carriers.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
China:
SF Express: 2-5 days, NT$ 160.
Free shipping on orders over NT$2,000.
Hong Kong/Macau:
SF Express: 2-3 days, NT$ 160.
Free shipping on orders over NT$2,000.
SF pickup stations/service centers/smart lockers available.
Singapore/Malaysia:
SF Express: 4-5 days, NT$ 325.
Free shipping on orders over NT$3,000.
Other Asian Regions (Japan, South Korea, Vietnam, Thailand, Philippines, Indonesia):
Postal Service: Approx. 7-15 days.
Free shipping on orders over NT$3,500.
Europe, America, Oceania, Africa (USA, Canada, Europe, South Africa, New Zealand, Australia):
Postal Service: Approx. 10-20 days.
Free shipping on orders over NT$6,000.
Express Shipping (business day)
Other Asian Regions
Japan: 7 - 10 days
South Korea: 7 - 10 days
Philippines: 8 - 11 days
Thailand: 8 - 11 days
Vietnam: 10 - 15 days
Saudi Arabia: 10 - 12 days
India: 14 - 18 days
Indonesia: 8 - 11 days
Other Southeast Asia Regions: 10 - 15 days
Middle East Region: 14 - 18 days
North America
United States: 10 - 14 days
Canada: 14 - 18 days
Mexico: 14 - 26 days
South America
Brazil: 15 - 30 days
Argentina: 15 - 25 days
Central America: 15 - 30 days
Caribbean Region: 20 - 30 days
Other South American Regions: 15 - 30 days
Europe
United Kingdom: 13 - 16 days
France: 10 - 13 days
Germany: 10 - 13 days
Netherlands: 10 - 13 days
Central Europe: 10 - 14 days
Eastern Europe: 14 - 18 days
Southern Europe: 14 - 18 days
Northern Europe: 14 - 18 days
Oceania
Australia: 10 - 13 days
New Zealand: 10 - 14 days
Africa
South Africa: 14 - 18 days
Northern Africa: 20 - 25 days
Southern Africa: 20 - 25 days
East and West Africa: 20 - 25 days
HOW CAN I CONTACT THE WHOMFOR TEAM?
Whomfor Support Team will respond to you in English or Mandrin Chinese within 24 hours, from Monday to Friday, 10 AM to 6 PM GMT+8.
The response time might be longer during weekends and holidays.
INTERNATIONAL ORDERING GUIDELINE
- Payment Options: We accept Credit Cards (Master/VISA/JCB), Apple Pay, LINE Pay, and PayPal.
- Shipping Carriers: We use SF Express and International Postal Parcels for overseas shipments.
- Recipient Details: Please provide the recipient's name and address in English.
- Invoice Policy: According to Taiwan's Business Tax Law, we do not issue invoices for direct overseas sales.
- Delivery Times: Estimated 2 - 35 days, depending on region, courier service, and customs inspection. Customs fees, if any, are the responsibility of the customer.
- Customs Duties: Please note, no refunds will be issued for parcels refused due to customs charges.
SHIPPING INFORMATION GUIDELINES
- Full English Name Required: As listed on your passport. Incorrect recipient information or unclaimed packages will lead to order cancellation.
- Return of Unclaimed Parcels: Refunds are processed as store credit (excluding shipping costs) and notified via email. Re-shipping requires additional shipping fees.
- Postal Service: May not contact by phone and cannot specify delivery dates/times. Unclaimed parcels will be left for pickup at the post office.
- Parcel Tracking: Notification via email. For quicker updates, check iPost or your local post office.
RETURNS & EXCHANGES
- Defective Items Only: We accept returns for defective items.
- Report Defects: Within 7 days of receipt, send photos to customer service. Upon verification, you'll receive store credit in your account for future purchases.
- No Exchanges on International Orders: Due to the complexities of international shipping, please rest assured that all items are thoroughly checked and securely packaged before dispatch.
Shipping Days Details:
Note: The number of delivery days from when we ship the package to your country's postal system. This doesn't include the time for customs checks.
Quick Dispatch: For items in stock, we ship within 2 working days.
Customs and Import Duties for Overseas Orders:
Customs Clearance: All items sent overseas must go through customs. Whether you'll need to pay duties is randomly decided by customs.
Duties: If there are any, they're your responsibility. For exact fees, check with your local post office.
Notification: If you need to pay duties, you'll get a notice from customs. Pay these, and your items are yours!
If You Choose Not to Accept a Package:
Please note that you'll need to cover the shipping and any import costs, which will be deducted from your refund.
All orders will be delivered within 1-2 working days from the day you receive your shipping confirmation.
Delivery to rural addresses may result in longer delivery times.
